Return Policy

Return Policy:

1. Eligibility:
- Items must be returned within 3 days of the receiving date.
- Items must be unused, in the same condition as received, and in the original packaging.
- Items that cannot be returned include perishable goods, personalized items, and downloadable products.

2. Return Process:
- To initiate a return, customers must contact our customer support team within the specified return period.
- Customers will be provided with a return authorization number and instructions on how to proceed.
- The return shipping cost will be borne by the customer, unless the return is due to a defect or an error on our part.

3. Refunds:
- Once the returned item is received and inspected, we will notify the customer of the status of their refund.
- Refunds will be issued in the same form as the original payment method, unless otherwise specified.
- Shipping charges are non-refundable.

4. Exchanges:
- We currently do not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired item.

5. Damaged or Defective Items:
- If an item is received damaged or defective, customers must notify us within 48 hours of receiving the order.
- Customers may be requested to provide photographic evidence of the damaged or defective item.
- A replacement or refund will be provided for damaged or defective items.

6. Non-Returnable Items:
- Certain items are non-returnable, including perishable goods, personalized items, intimate or sanitary goods, and downloadable products.
- Final sale items and gift cards are also non-returnable.

7. Exceptions:
- In some cases, exceptions to the return policy may be considered at our discretion.
- Such exceptions will be evaluated on a case-by-case basis.

Privacy Policy:

1. Information Collection and Use:
- We collect personal information, such as name, email address, shipping address, and payment details, to process orders and provide customer support.
- We may also collect non-personal information, such as browser type, device information, and website usage data, to improve our website and services.
- The information collected will be used solely for the purposes of fulfilling orders, improving our services, and communicating with customers.

2. Information Sharing:
- We may share personal information with trusted third-party service providers who assist us in operating our website and fulfilling orders.
- We do not sell, trade, or rent personal information to third parties for marketing purposes.

3. Data Security:
- We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of personal information.

4. Cookies and Tracking Technologies:
- We use cookies and similar tracking technologies to enhance user experience and collect information about website usage.
- Users can control the use of cookies through their browser settings, but disabling cookies may impact certain functionalities of the website.

5. Third-Party Links and Services:
- Our website may contain links to third-party websites or services that are not under our control.
- We are not responsible for the privacy practices or content of these third-party websites or services. We encourage users to review the privacy policies of those websites.

6. Children's Privacy:
- Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such information being collected, we will take appropriate steps to delete it.

7. Changes to the Privacy Policy:
- We reserve the right to update or modify this privacy policy at any time. Users will be notified of any changes through a prominent notice on our website.
- It is advised to review this policy periodically for any updates.

Shipping Policy:

1. Order Processing:
- Once your order is placed, it will be processed within 1 business days. Business days exclude weekends and public holidays.
- Please ensure that your shipping address is accurate and complete to avoid any delivery issues.

2. Shipping Methods and Carriers:
- We offer various shipping methods to cater to your needs. The available options and carriers will be displayed during the checkout process.
- The shipping methods may include standard shipping, expedited shipping, or other options depending on the destination and product availability.

3. Shipping Timeframes:
- The estimated delivery timeframe will depend on the shipping method selected and the destination address.
- Please note that these timeframes are estimates and do not account for any unforeseen circumstances, such as customs delays or natural disasters, which may impact delivery.

4. Tracking Information:
- Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website.
- You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its status.

5. Shipping Costs:
- Shipping costs will vary based on the shipping method chosen, the destination, and the weight/size of the package.
- The applicable shipping charges will be displayed during the checkout process before you confirm your order.

6. International Shipping:
- We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient.
- International shipments may also be subject to customs clearance procedures, which can cause delays beyond the estimated delivery timeframes.

7. Shipping Restrictions:
- Certain products may have specific shipping restrictions due to legal, regulatory, or safety reasons. These restrictions may vary by product and destination.
- If you encounter any issues with shipping restrictions during the checkout process, please contact our customer service for assistance.

8. Address Changes:
- If you need to make changes to your shipping address after placing an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed or shipped.